Getting people to do what you ask, especially people who don’t really know you, is hard.
Unless you make it easy.
Some of the biggest roadblocks that keep people from saying "yes" when you ask them to do something is that what you’re asking is too involved, too complicated, takes too much time, or they don’t know how.
In other words, it’s too hard to say yes.
In order to get past those roadblocks, you need to compensate for three underlying factors that are present in every human being.
1. What’s in it for me?
You’ve probably heard marketing advice that says your marketing needs to answer the question "what’s in it for me?"
There’s a reason that advice won’t go away…because it’s true.
As people, we all have a certain amount of selfishness inside of us (some more than others). And one way that selfishness comes out is when we’re asked to take action, we ask why. Why should I do this? What’s in it for me?
In fact, if you really dug deep into the human psyche, you could make the argument that everything we do has a selfish motivation at its core. We make donations because helping others makes us feel good. We care for our loved ones because we want them to be safe. We volunteer to help causes we believe in. We only take action when we think it’s worthwhile to do so.
So if you want people to do what you ask of them, you need to address this central issue by clearly conveying what they will gain by helping you.
2. Resistance is futile.
Just like natural forces such as water and electricity, people follow the path of least resistance.
In other words, we’re all just a little bit lazy.
So if you want people to do what you ask, you need to make it easy for them to do so. You need to do the work for them.
Regardless of what you’re asking someone to do, if it’s too involved, has too many steps, or takes too much effort on their part, they will most likely say no.
In order to get them to say yes, do as much as you can so they have to do as little as possible. Just like the Staples "easy button," if you can make saying yes to your request as easy as pushing a button you’ll have much more success getting people to do what you ask.
3. Busy little bees.
Everyone is busy these days.
We rush to work, rush home, throw together dinner, get the kids ready for bed, take care of whatever additional tasks or obligations we have, collapse in bed, then do the whole thing over again the next day.
That leaves very little time for doing something for someone else, especially if it’s someone you barely know.
So if you ask someone to do something that takes too much time, chances are they will set it aside until the can get around to it…which will end up being never.
We’re all just too busy.
If you want people to say yes when you ask them to do something, you need to have things set up and ready to go. You need to prepare whatever it is you’re asking them to do so it takes as little of their time as possible.
If it’s quick and easy, you’re much more likely to get a "yes."
The bottom line
Whether you’re asking someone to buy something, donate to a cause, volunteer, or just help you with something, if you want them to say yes you need to make it easy for them to do so. Remove the roadblocks that keep them from helping you and you’ll have better success in your efforts. Plus, by making it easy for the other person, you’ll seem just a little more awesome to them.
Your turn
How have you got someone to say "yes" to a request in the past just by making it easy for them to do so? Share your story in the comments below.





I use a pretty cool method to get testimonials. It a written out template where they can fill in the blanks with their impressions (good or not so good of course) but because people are being asked to just fill in the blank ____________________ most actually fill it out and send it back.
My motto: Give them the chance to say YES!
PayPal invoicing vs “Where’s that damn check?”
I love this advice because it’s definitely true; I think moreso than actually being quick, easy, and worthwhile is the mere appearance of those traits in a request.
As always, Logan, great article!
-Nick Armstrong
Thank you for making it so incredibly easy to like your style and like your thinking. It’s so very aggravating to find those sales folks who want to make their customers jump through hoops and make everything damnably impossible to really work with – you’ve summed up the issues quite nicely.
I got people to sign my mailing list by engaging with them, and talking to them while carrying a clipboard. Then, I sent them emails with just the link to “like” me on facebook, and the majority of them did. Great article, I’m going to keep it in mind!
Regarding saying “YES” to opt-in forms on websites, there is so much fabulous free stuff available everywhere you look on the internet, that to cause an interested party even a nano-second’s pause trying to sort out what they have to do to get what they want from you, is just shooting yourself in the foot … twice. They can move on and know they’re find something else interesting on the very next website.
Inviting. Easy to Understand. Super Accessible. It’s gotta be that.
Hey! Where are you?